IT Support

GBE Converge offer a range of support services to suit your business needs, we also offer a Managed Service Package, which includes all of the individual stated packages below.

Specialist IT Support: Which offers a more tailored and specific service and can offer a specific number of elements detailed below.

Virtual IT Director: Which provides technical and strategic guidance, along with tailored long-term planning.

Remote Support: When you contact our helpdesk, you will be straight through to one of dedicated technicians who can login remotely to your systems and resolve over 90% of issues within the first call.

System Administrations: Our engineers will take care of administrations tasks such as setting up new user accounts, resetting passwords, managing mailboxes, managing firewall rules, managing backups, installing business software and more.

On-site & Workshop Support: If an issue cannot be resolved remotely, we can arrange an engineer to be dispatched to site to resolve the problem or return a machine to our workshop for detailed investigation.

User Equipment Setup: This service means that we take care of setting up and installing user equipment such as desktops and laptops (ipads/ mobile phone?). If there are more than 5 devices to be deployed at once, please contact us for a project price.


Monitoring: Our advanced monitoring systems allow us to monitor your servers, communication links, and even your desktops 24/7/365. If we detect any issues or events, then our helpdesk team will jump straight on them to get them resolved. whilst making you aware of any updates and resolutions

Maintenance: We strive to provide proactive services and our range of managed services play a big part in this. Our key managed service is server maintenance which includes OS updates, antivirus checks, resolving event errors, backup maintenance, and other general server maintenance tasks. This can be extended to cover desktops and laptops to ensure they remain up to date and in good health.

Loan Equipment and Spare Parts: Taking out this service means you no longer have to worry about faulty hardware stopping staff from working for hours or even days. This hardware maintenance service can cover most IT devices including servers, desktops, switches and more. In the event of a failure, one of the engineers will get to site with spare parts or equivalent replacement hardware to get you back up and running.

Account Management: Account management will ensure that the service is being delivered in line with your expectations. It will also provide strategic IT guidance on developing your IT systems to meet your business needs and advising you on what you should be considering for the future.

Gloucester Rugby Club

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Kings Cross Gasholders

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Services delivered for this project:

IT Support, Disaster Recovery, Cabling, Wireless Networking and PA System.

Services delivered for this project:

Passive and Active IT Infrastructure