The service desk is an integral part of the GBE Converge business. The aim is to provide excellent customer service at all times and resolve all customer incidents raised. Therefore, accurate and detailed analysis is required, as well as solid IT technical skills.
Duties and Responsibilities
KPIs and Measures
As part of the company’s compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality and ISO14001 for Environmental, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:
The typical working environment will be an office location at GBE Converge. The role requires that you will be available to work evenings, weekends and bank holidays on request. Engineers are expected to be available for an on-call rota to support customers with out of hours’ support contracts as defined by the Technology Operations Manager.
The job requires that the engineer is able to lift and move typical IT equipment (PC’s and Laptops) from floor to desk regularly. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete customer support or training.